International Presence
As a boutique, experience-oriented BPO, we combine the personal touch of a small firm with the capabilities of a global operation. Our strategic presence across the Americas ensures seamless 24/7 support.
600+
Professional Agents
80% bilingual capability for seamless English-Spanish communication
30+
Healthcare Clients
Trusted partner for practices across specialties
40M+
Calls Handled
Proven experience managing patient interactions
8%
Attrition Rate
Industry-leading employee retention ensures consistency
United States Operations
Serving healthcare practices with culturally aligned, professional support
Colombia & Central America
State-of-the-art facilities with top-tier talent and technology infrastructure
Compliance & Security
Fully compliant with HIPAA regulations and industry security standards to protect patient information
Services That Drive Results
Customer Service
Professional, empathetic patient interactions that build trust and loyalty while reducing wait times and improving satisfaction scores.
Revenue Cycle Management
Complete billing and collections support to maximize revenue capture, reduce denials, and accelerate cash flow for your practice.
BPO Outsourcing
Full-service business process outsourcing tailored to healthcare practices, allowing you to focus on patient care while we handle operations.
Authorizations & Referrals
Streamlined insurance authorization and referral management to reduce delays, minimize denials, and improve patient access to care.
Back Office Support
Comprehensive administrative support including data entry, documentation, and workflow management to increase operational efficiency.
Appointment Management
Intelligent scheduling solutions that maximize provider utilization, reduce no-shows, and optimize your appointment calendar.
Automation Solutions
Advanced chatbot, voicebot, and AI agent technology that handles routine inquiries 24/7, reducing costs while improving response times.
Infrastructure Support
Complete technology infrastructure management including telephony, cloud services, and integration with your existing practice management systems.
Enterprise-Grade Technology
Our infrastructure is built on industry-leading platforms that ensure reliability, security, and scalability. We invest in cutting-edge technology so your practice benefits from enterprise capabilities at a fraction of the cost.
Cloud Infrastructure
Powered by AWS for 99.9% uptime, unlimited scalability, and disaster recovery that keeps your operations running smoothly.
Communications Platform
Advanced telephony solutions that integrate seamlessly with your existing systems, providing crystal-clear voice quality and intelligent routing.
Security & Compliance
HIPAA-compliant infrastructure with end-to-end encryption, secure data storage, regular security audits, and comprehensive compliance monitoring to protect patient privacy.
Client Testimonials
TeleMed completely transformed our operations. We've seen significant increases in revenue, a dramatic reduction in patient complaints, and our staff can finally focus on clinical care instead of phones.
— Leading Cardiovascular Clinic
Our clients consistently report improved patient satisfaction, reduced operational costs, and measurable revenue growth. We don't just answer calls—we become an extension of your practice, delivering the same level of care and professionalism your patients expect.